1: Who We Are
This website is operated by Moai Strength & Wellness Limited, trading as Moai Strength & Wellness.
Moai Strength & Wellness is committed to protecting your privacy and handling your personal data responsibly and in line with UK data protection laws.
2: What Data We Collect
We may collect and process the following personal information when you use our website:
- Name
- Phone number
- Email address
- Your main training goal
- Any other information you choose to share through our application form, which can include details about injuries or your health if you volunteer them
We only collect information that is necessary to respond to applications and provide our coaching services.
3: How We Collect Your Data
Your data is collected when you:
- Submit the application form on our website
- Contact us by phone or email
We do not collect unnecessary personal data.
4: How We Use Your Data
We use your personal data to:
- Respond to applications and enquiries
- Contact you about coaching, classes and memberships
- Arrange your free consultation
- Provide our services and customer support
Your data is used only for legitimate business purposes related to Moai Strength & Wellness.
Our lawful bases for this under UK GDPR are:
- Taking steps at your request before entering into a contract, when you apply or ask about training with us
- Legitimate interests, for keeping the website secure and filtering spam out of the application form
- Consent, for the optional analytics cookies described in Section 10
- Consent, for any health or injury details you choose to share with us. You can withdraw this at any time by contacting us
5: Who Has Access to Your Data
Your personal data may be accessed by:
- Moai Strength & Wellness, operated by Rian Charles
- WAT Websites, who built and maintain this website and act as a data processor on our behalf
WAT Websites may access form submissions for technical support, website maintenance, and performance monitoring purposes only.
We do not sell, rent, or trade your personal data to third parties.
6: Data Sharing
We will only share your data where necessary, with the service providers that keep the website running, such as hosting, email delivery, spam filtering and secure database storage.
Some of these providers process data outside the UK, for example in the United States. Where that happens we rely on safeguards recognised under UK law, such as the UK International Data Transfer Agreement or an adequacy decision.
We may also share data where legally required to do so. All third parties are required to handle your data securely and in compliance with UK GDPR.
7: How Long We Keep Your Data
We keep the details you send through the website for up to 2 years from the date of your application, so we can deal with it and any follow-up. Submissions our filters flag as spam are not stored at all.
Records needed for legal or accounting purposes, such as payment records, are kept for as long as the law requires.
You may request deletion of your data at any time (see Section 9).
8: How We Protect Your Data
We take appropriate security measures to protect your personal information, including:
- Secure hosting and systems
- Limited access to personal data
- Ongoing website maintenance and monitoring
9: Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Receive a copy of the data you gave us in a portable format
- Withdraw consent at any time, for example via the "Cookie settings" link in the footer or by contacting us
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
10: Cookies
We use Google Analytics to see how the site is used. Its cookies are only set if you accept them in the banner. Choosing "No thanks" stores nothing and deletes any already there.
- _ga and _ga_ followed by a site code, set by Google Analytics, tell one visitor from another and track a single visit. They expire after 2 years.
- Your cookie choice is remembered in your browser for 6 months, then we ask again.
You can change your choice at any time using the "Cookie settings" link in the footer, or block cookies in your browser settings.
The site also sets a strictly necessary login cookie for our own private admin area, which is only created if a member of our team signs in.
11: Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.